Certificate III in Business

Some qualifications may include specialist streams or elective focus areas aligned to specific industries, job roles, or career pathways. Where available, specialisations for this qualification will be listed below.

• Certificate III in Business (Customer Engagement)
• Certificate III in Business (Administration)
• Certificate III in Business (Medical Administration)
• Certificate III in Business (Records and Information Management)

Entry Requirements

Nil

Roles this Qualification May Support

This qualification reflects the role of employees who provide administrative support, use business technologies, and contribute to the smooth operation of workplace activities. It commonly leads to entry-level roles such as:

• Administration Assistant

• Office Administrator

• Customer Service Officer

• Receptionist or Clerical Officer

Who This Course Suits

There are no formal entry requirements. It suits people starting a career in administration or office support, or those formalising existing experience. Specialisation streams are available, including:

• Administration

• Customer Engagement

• Medical Administration

• Records and Information Management

Delivery is offered in the workplace or hybrid, with RPL available, over around 6 to 12 months.

Skills You’ll Build

Across thirteen units, learners develop capability in:

• Engaging in workplace communication

• Delivering and monitoring customer service

• Organising schedules and maintaining business resources

• Processing financial transactions and maintaining records

• Using inclusive work practices

• Supporting effective workplace relationships

Pathways After Completion

Completion provides a foundation for the Certificate IV in Business or a specialised administration pathway such as medical or health administration.

USI & Certification

To receive a Qualification or Statement of Attainment, students must have a verified Unique Student Identifier (USI), unless exempt. AQF certification documentation will be issued within 30 calendar days of the student being assessed as competent in all required units and any outstanding fees being paid.

Learner Support & Reasonable Adjustment

Students have access to trainer support via email and scheduled online tutorials throughout their studies. S2C Training provides reasonable adjustment where appropriate to support individual learner needs while maintaining the integrity of the training and assessment requirements.

Resources & Technical Requirements

Students will require access to a computer or laptop with a webcam and microphone, reliable internet connection, a current web browser, PDF reader (such as Adobe Acrobat Reader), and office productivity software such as Microsoft 365 or Google Workspace. These requirements apply regardless of whether training is undertaken online, in the workplace, or on campus.

Online tutorials, virtual meetings, and assessment activities may form part of the learning experience and require access to suitable audio and video capabilities.

For workplace-based training and assessment, students may be required to access workplace resources, equipment, documentation, and personnel relevant to their role. Employer permission may be required where workplace evidence is being collected.

For campus-based delivery, S2C Training will provide access to training facilities, learning resources, equipment, and simulated environments where required to support training and assessment activities.

S2C Training provides access to learning materials, the Learning Management System (LMS), and trainer support throughout the duration of the course.

Credit Transfer

S2C Training recognises eligible nationally recognised training completed with other Registered Training Organisations through the Credit Transfer process. Students may apply for Credit Transfer and provide supporting documentation, such as a Statement of Attainment or qualification certificate, for assessment.

Transition Arrangements

Where a qualification is superseded, deleted, or substantially amended, S2C Training will manage student transitions in accordance with applicable regulatory requirements and organisational policies and will advise students of any available options.