Certification, complaints and appeals

Employers may request that learners provide copies of qualification documentation as part of recruitment or employment processes.

Where appropriate and authorised, S2C Training may also assist with verification requests in accordance with privacy obligations and record management requirements.

If you are unsure about any policy, procedure or requirement, our team is available to provide guidance and clarification.

We encourage learners to ask questions at any stage of the enrolment or training process to ensure they fully understand their rights, responsibilities and available support options.

‍

Student policies, procedures and important learner information are available through the Student Hub.

This includes information relating to enrolment, learner support, complaints and appeals, refunds, privacy, assessment processes and other matters relevant to your training journey.

No. Learners have the right to submit complaints or appeals without fear of disadvantage or discrimination. S2C Training is committed to ensuring learners can raise concerns openly and have those concerns considered objectively and respectfully.

If you believe an assessment decision is incorrect or unfair, you have the right to request an appeal. Assessment appeals are reviewed in accordance with the Complaints and Appeals Policy to ensure decisions are fair, evidence-based and consistent with assessment requirements.

Complaints may relate to a range of matters including customer service, enrolment processes, training delivery, assessment activities, learner support, administrative processes or other aspects of your experience with S2C Training.

All complaints are assessed in accordance with organisational policies and procedural fairness principles.

S2C Training is committed to resolving complaints fairly, transparently and in a timely manner. Learners are encouraged to raise concerns as soon as possible so they can be reviewed and addressed through the organisation's Complaints and Appeals process.

Information regarding the process is available through the Student Hub.

Student records are retained in accordance with legislative and regulatory requirements applicable to Registered Training Organisations.

Certain records, including qualification issuance information, may be retained for extended periods to ensure learners can access evidence of their achievements in the future.

S2C Training manages personal information in accordance with applicable privacy legislation and organisational privacy policies. Information collected during enquiry, enrolment, training and assessment activities is securely stored and only used for purposes directly related to the provision of training, assessment and regulatory reporting requirements.

‍

S2C Training maintains systems and processes designed to support compliance with the Standards for Registered Training Organisations, applicable training package requirements and relevant legislation.

This includes ongoing validation, professional development, continuous improvement activities, learner feedback processes and regular reviews of training and assessment practices.

‍

S2C Training is a registered business name of Served to Cert Pty Ltd RTO 45605 and is regulated by the Australian Skills Quality Authority (ASQA).

ASQA is the national regulator responsible for monitoring compliance with the Standards for Registered Training Organisations and ensuring quality outcomes for learners and industry.

‍

Yes. Learners may request replacement certification documentation where records are available and identity requirements can be verified.

Requests should be submitted directly to S2C Training and will be processed in accordance with organisational policies and procedures.

‍

S2C Training maintains student records in accordance with regulatory requirements. If you require a replacement qualification or Statement of Attainment, you may submit a request to the organisation. Administrative fees may apply to the reissuance of certification documentation.

Yes. Qualifications and Statements of Attainment issued by S2C Training RTO 45605 are nationally recognised and recognised throughout Australia. This means employers, government agencies and other training providers can have confidence that the qualification has been issued in accordance with national training standards.

AQF certification refers to Qualifications and Statements of Attainment issued in accordance with the Australian Qualifications Framework (AQF). AQF certification provides nationally recognised evidence that a learner has successfully achieved the requirements of a qualification or unit of competency and is recognised throughout Australia.

‍

S2C Training issues AQF certification documentation within 30 calendar days of a learner being assessed as competent, meeting all qualification requirements, providing a valid USI and paying any outstanding fees.

Qualifications and Statements of Attainment are issued electronically unless alternative arrangements have been approved.

‍